About Us
About the TTi Global Retail Benchmark Survey
The survey was conducted across 2100 UK respondents in all sectors, and 663 respondents in the retail and online retails sectors over six months between 1 June 2017 and 31 November 2017. Respondents were asked to provide customer satisfaction and customer effort ratings, as well as answer questions about their loyalty and recommendation intentions relating to interactions with retailers.
Customer satisfaction was rated on a 1-10 and 0-100 scale, with 10 and 100 being the most positive.
TTi Global research has over 20 years' experience in delivering insightful market research solutions for organisations worldwide.
Press releases
Amazon tops the customer satisfaction charts - TTI Global releases fresh...
The latest insights from TTi Global Research’s Benchmark survey, compares customers satisfaction across six huge UK brands, Amazon, eBay, M&S,... read more
19.12.2017 • By TTi Global Research
